#SPSM chats with @800273TALK and @CrisisTextLine about the impact of #ElectionCrisis16, 12/14/16, 9pCT

John Draper, Director of the National Suicide Prevention Lifeline, and Bob Filbin, Chief Data Scientist at Crisis Text Line, join Dr. Bart Andrews, and special guest Chris Maxwell for a special #SPSM chat, 12/4/16, 9pCT. Don’t worry, @DocForeman will be moderating on Twitter, but is making room on the feed for needed expertise to effectively discuss #ElectionCrisis16

During the 2016 Presidential Election, crisis services across the United States experienced an unprecedented spike in crisis contacts, a spike several times the usual volume for a weeknight. This spike was so notable it was covered in most major news outlets during the week, including HuffPost, CNN, and others.

Our esteemed panel will discuss what happened, how crisis services responded, what the data shows us, and what we learned. Social media played a role in the spike, and also was a key communication channel leaders in this field used to respond to public concerns.

For example, read this press release by Crisis Text Line:

“You Got This, America (Dated: 11.9.16)

“Tuesday was a bit of surprise–for the people who are happy about the election results and the people who are unhappy. The entire country is feeling feels.

“What is the data?

“In the last 24 hours, we saw a 2x increase in volume.

  • The words “election” and “scared” are the top two things being mentioned by texters.
  • The most common association with “scared” was “LGBTQ.”
  • Over 5% of texters yesterday mentioned anxiety about family disagreement over the election.

“How are we handling this moment?

“We rallied! Our community of trained volunteer Crisis Counselors has been incredible. And, amazingly, our quality and response times have been higher than average!

  • Despite the increase in volume, we actually saw a 2 percentage point increase in satisfaction ratings. (A whopping 88% of texters said that connecting with us was helpful.)
  • Despite the increase in volume, we actually saw a 3 percentage point increase in speed. We were able to help 91% of texters in under 5 five minutes–including “high severity” texters connecting with a human in an average 39 seconds.

“How can YOU handle this moment?

“You’re feeling a lot of feels (confusion, fear, depression), but you’re probably not in crisis. There are simple things you can do to keep yourself calm and safe. And, you can share these things with other people too! (Helping others get calm is a terrific way to help yourself!)

  • Kindness. Do a random, anonymous act of kindness for someone else today. Putting love out there in the world is an amazing way to help someone else–and you–feel happy.
  • Community work.Frustrated about the national political landscape? Think local! Be part of a hands-on solution. DoSomething.org has hundreds of ideas–and they don’t require any $$.
  • People.Humans need other humans. If your parents voted for the other party, maybe avoid talking politics with your parents for a few days! Instead, spend time with people who feel your feels. Cook, exercise, binge on Netflix. Do activities with friends…beyond talking.
  • Self-Care. There are freeevidence-based techniques that can help you feel calm and in control: the 4-7-8 method54321 technique and this breathing gif.
  • Resources. We’ve listed some terrific resources at CrisisTextLine.org

“How to help a freaked-out friend?

“Are your friends having a tough time? You can help. Best thing you can do: listen.

  • Validate their feelings…and don’t try to solve the problem. You can’t solve other people’s problems!
  • Recognize their strengths. (“Wow, you are so brave.”)
  • Asking questions is great, and so is just simply listening. Lots of head nodding. Lots of hugs. Just be there.
  • Help them remember things that make them feel strong. Music? Exercise? Writing?
  • Feeling like you might be good at this? Apply to be a volunteer Crisis Counselor.

“You got this, America. Really, you do.”

Watch us LIVE here:


John Draper, Ph.D. is Project Director of the National Suicide Prevention Lifeline. Draper has nearly 25 years of experience in crisis intervention and suicide prevention work, and is considered one of the nation’s leading experts in crisis contact center practices (hotline, online chat, SMS services, etc.). He oversees all aspects of the federally-funded National Suicide Prevention Lifeline network, which consists of over 160 member crisis centers across the country. Dr. Draper frequently presents at national conferences on subjects related to best practices in crisis intervention and suicide prevention, as well as the use of innovative technologies (text, chat, other online programs, etc.) in helping persons in emotional distress. Dr. Draper also frequently discusses the role of persons with lived experience of suicide (attempt survivors, loss survivors, etc.) in suicide prevention. Dr. Draper has been quoted in The New York TimesABC NewsThe New York Post, and TIME among others.


Bob Filbin is Chief Data Scientist at Crisis Text Line, the first large-scale 24/7 national crisis line for teens on the medium they use and trust most: texting. Bob has given keynote lectures on data science for social change at the YMCA National CIOs Conference, NFAR Summit, and SXSW. He has written for the Harvard Business Review and Medium, and was named one of the Chronicle of Philanthropy’s 40 Under 40 in 2016 who are making their mark in the nonprofit world. He lives in NYC.

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#ProjectClarence rides again on #SPSM, 12/11/16, 9pCT

It’s #ProjectClarence PART FOUR, #SPSM! On 12/11/16 we have our last episode for the fall season, 9pCT.


As you know, #ProjectClarence is a nod to Clarence the Angel, in “It’s a Wonderful Life” the holiday movie classic that has forever cemented the relationship of Christmas and Suicide Prevention. Whatever you celebrate this season, #ProjectClarence is a time road test 1 new social media skill for the few weeks of hiatus, until our first show of 2017 (1/22/17, 9pCT).

This year we’ll be discussing how we’re using holiday themed snaps to prevent suicide dispel myths about the holidays and suicide (historically the period of the year with the LOWEST suicide mortality rates in the US).

Watch us LIVE here:

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Dr. Mike Conway chats with #SPSM on the #ethics of SoMe, #BigData, and #suicide, 11/27/16, 9pCT

Dr. Mike Conway, on of the few ethicists writing on the ethics of social media, big data, and mental health, joins #SPSM to chat, 11/27/16, 9pCT.

The facts are, that when it comes to research facilitated by projects such as “Our Data Helps” the ethical thinking in this area is still in its early stages, and may not move fast enough to keep up with changes in what technology makes possible.

Read more of his work here, or here. Or ,find a bunch more here *wink*.

Watch us chat LIVE here:


Dr. Mike Conway is a member of the faculty at the University of Utah School of Medicine’s Department of Biomedical Informatics. Mike Conway’s research interests focus on the application ofcomputational methods (e.g. natural language processing & machine
learning) to problems in public health.

Lab website: https://pbhig.chpc.utah.edu/
Google Scholar: https://scholar.google.com/citations?user=uiJso6MAAAAJ&hl=en


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#SPSM hosts #OpenMic chat and #EvilApples, 11/20/16, 9pCT

It’s American Thanksgiving this week! This means our usual cadre of hosts, mods, and community will be traveling, shopping, cleaning, and cooking. It’s a time to reflect on our year, what we are thankful for, and SOCIALIZE!

Grab some holiday goodies, and join us on our hashtag, #SPSM, at 9pm for OPEN MIC NIGHT! And, consider downloading the Evil Apples app, and hooking up with other SPSMers during the chat for some late night adult humor!

On google play, find Evil Apples here. On iTunes, find it here.


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@AliMattu chats with #SPSM about stories and #SciFi for #MentalHealth, 11/13/16, 9pCT

Dr. Ali Mattu chats with #SPSM about the use of stories and science fiction to advocate for suicide prevention and mental health on 11/13/16, 9pCT. Mattu is a psychologist, and a survivor of his brother’s suicide. A self-proclaimed geek, he also hosts a YouTube channel, The PsychShow.

And, in a serendipitously timely way, he also shared a link to prepare for #SPSM about how science fiction reminds us to be optimistic, even in the midst of social crisis.  As we reflect on the election of Donald Trump as U.S. President this week, and the unprecedented rise in calls, texts, and chats to our national crisis services, this is particularly of the moment, and I encourage you to read it.

Watch us LIVE here:


Dr. Ali Mattu is a clinical psychologist who specializes in the treatment of anxiety and body-focused repetitive behaviors (trichotillomania/hair-pulling disorder and excoriation/skin-picking disorder).

He aspires to bring psychology to everyone, everywhere by hosting THE PSYCH SHOW, writing about the psychology of science fiction at Brain Knows Better, presenting to the public, and advocating for the brain and behavior sciences through the American Psychological Association.

Dr. Mattu is an assistant professor at the Columbia University Medical Center. He received his B.A. from the University of California, Los Angeles where he majored in psychology and minored in Asian American studies. Dr. Mattu received his Ph.D. in clinical psychology from The Catholic University of America in Washington, D.C. He completed a doctoral internship at the Bellevue Hospital Center and a post-doctoral fellowship at the NYU Langone Medical Center’s Child Study Center.

Dr. Mattu is known as a “forward thinker” in the field of psychology and was named one of The Mighty’s mental health heroes of 2015.

Check out some more links:



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@HannahEMoch and @SuckItSuicide chat with #SPSM about @SnapChat, 11/6/16, 9pCT

Hannah Moch and Katie Hardy return to #SPSM chat, 11/6/16, 9pCT to chat with us about engaging use of SnapChat.

SnapChat is a social media platform that many experts and advocates in suicide prevention say they struggle with. That’s no accident. Shapchat is, by design, a platform built with the interactions of young women in mind. It is intentionally a bit unclear. You have to have friends to show you how to use it, and to engage you with it. So, why learn to use it? Because it is designed for the very population that influences are langue and thoughts far into the future, and whose leading cause of death is suicide…That’s right, *young women*.

So, to help us out, SPSM is bringing you our Zen masters of the snap! Watch us LIVE here:



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@Beckycstone chats with #SPSM about @Centerstone’s #ZeroSuicide journey, 10/30/16, 8pCT

Becky Stoll chats with #SPSM about Centerstone’s #ZeroSuicide journey, 10/30/16 at 8pCT.

Of note, to highlight their commitment to #ZeroSuicide:

“Centerstone joined the Zero Suicide in Health and Behavioral Health Care initiative in 2012 and is actively helping to lead pioneering efforts related to the cause on local, national and global fronts.

“The National Action Alliance for Suicide Prevention defines Zero Suicide as “a commitment to suicide prevention in health and behavioral health care systems, and also a specific set of tools and strategies.” Its proposition is that suicide deaths among those under care are preventable, and that zero suicides should be the goal of health systems. Zero Suicide brings a systematic approach to suicide prevention while closing gaps in patient care.

“At Centerstone, in accordance with the Zero Suicide in Health and Behavioral Health Care initiative, suicide prevention measures are “baked into” the roles of staff at all levels and across the continuum of care.”

SPSM will be chatting with Becky Stoll, leading this initiative, on 10/30/16.

Watch us LIVE here:


Becky Stoll, LCSW is responsible for the overall operation of Centerstone’s Crisis and Disaster Management services. Ms. Stoll graduated from Tennessee State University in Nashville, Tennessee, with a BS in Psychology. She received her Master’s in the Science of Social Work from the University of Tennessee in Nashville, Tennessee. Ms. Stoll is a Licensed Clinical Social Worker with 20 years of behavioral health experience. She is a recognized leader in the areas of crisis services, disaster mental health, and suicide prevention. She is a member of the National Action Alliance’s “Zero Suicides in Healthcare” Advisory Group as well as serving as a faculty and mentor. Ms. Stoll has provided training, consultation, and response nationally and internationally to aviation, banking, educational institutions, emergency response organizations, and professional sports. Ms. Stoll is a Board Certified Expert in Traumatic Stress and a Diplomate of the American Association of Experts in Traumatic Stress. She is a Certified Employee Assistance Professional.

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