Jen James joins #SPSM, 8pCT, 10/16/16 to update us on tech innovations launched by Crisis Text Line, including updates in recruiting and training virtual volunteers.

Basically, they got new tech, and #SPSM was looking for a serious guest to keep @DocForeman and Bart Andrews in line.

Watch Jen James LIVE here:

Jen James before #SPSM:

Jen James *after* #SPSM:

Jen James is the Head of Crisis Counselors at Crisis Text Line. She keeps the CC’s happy and provides humor and support using Unicorns as her anchor, also is one of the original creators of the training program used by Crisis Text Line. She created the first chat and text program in Michigan before Crisis Text Line. Loves to wear funky glasses, and beat breast cancer. So yea, she’s pretty rad. When she isn’t engaged in relentless bad-assery, check out her street cred:

EDUCATION: Bachelor of Arts, Telecommunications and Film from Eastern Michigan University Ypsilanti, Michigan

FACILITATE TRAININGS : Self-Harm Training; Crisis Chat and Text Specialist Training; Crisis Intervention Training; Bullying and Cyber-Bullying Training; Founding Crisis Text Line Trainer

CERTIFICATES: Trauma Informed Care Training; Trauma Informed for Homeless Training; Living Works-Applied Suicide Intervention Skills Training

CPR/FIRSTAID/AED: Critical Incident Stress Management: CPI-Nonviolent Crisis Intervention